Customers


We’re customer centric. Our customer focus is deeply embedded in everything we do. We’re invested in the economic well-being of everyone we work with, from individuals and families to small businesses and large companies. That’s why we listen closely to our customers and treat them with fairness, transparency, and a desire to help them build financial resilience and pursue their dreams. Find out more about our business conduct, and how we leverage our investing, lending and banking practices to build a sustainable future for our customers at BMO.


Siksika Nation: Planning for Seven Generations

Siksika Nation: Planning for Seven Generations

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Thinking beyond the box with St. Ann Center

Thinking beyond the box with St. Ann Center

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Making dream happen for the iQ Theater

Making dream happen for the iQ Theater

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Business conduct

Business Conduct

The way we conduct ourselves in the pursuit of our business objectives impacts our customers and other stakeholders, and it influences the amount of trust and confidence they have in us.

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Responsible investing

BMO engages with the companies in which we invest to promote their adoption of ESG best practices, and offers options that empower our customers to invest with ESG considerations in mind.

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Responsible lending

BMO integrates environmental, social and governance (ESG) considerations into our financing and lending activities – mitigating risk while creating the conditions that drive a more sustainable future.

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Responsible banking

Responsible Banking

BMO works to lift up communities in need by providing tools that help people develop financial resilience and fulfill their potential.

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Accessibility

In defining a great customer experience for our customers with disabilities we are committed to removing barriers and providing alternative ways to access our products and services.

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Business Conduct

The way we conduct ourselves in the pursuit of our business objectives impacts our customers and other stakeholders, and it influences the amount of trust and confidence they have in us.

Learn more >

BMO engages with the companies in which we invest to promote their adoption of ESG best practices, and offers options that empower our customers to invest with ESG considerations in mind.

Learn more >

BMO integrates environmental, social and governance (ESG) considerations into our financing and lending activities – mitigating risk while creating the conditions that drive a more sustainable future.

Learn more >

Responsible Banking

BMO works to lift up communities in need by providing tools that help people develop financial resilience and fulfill their potential.

Learn more >

In defining a great customer experience for our customers with disabilities we are committed to removing barriers and providing alternative ways to access our products and services.

Learn more >