Fairness and clarity
Three ways to engage
Here are some of the ways we engage with stakeholders to help us determine our non-financial disclosure:
- Stakeholder engagement framework
BMO has a comprehensive stakeholder strategy designed to proactively capture stakeholder input, incorporate feedback and report on the environmental, social and governance (ESG) issues that matter most to our stakeholders. In 2017, our formal engagement process included a materiality assessment in which we surveyed customers, employees, investors and community/civil society groups. Following this, a third party conducted in-depth interviews with a subset of the survey respondents to learn more about what matters to them.
- Grievance/feedback mechanisms
Stakeholders can contact BMO to discuss their concerns through a variety of channels: the CEO’s office, Investor Relations (IR), Sustainability, Ethics and Conduct, the Office of the Ombudsman, Corporate Secretary’s and BMO’s Client Contact Centre.
- Shareholder engagement activities
We have a shareholder engagement policy which aims to ensure that all shareholders receive timely, factual and accurate information about our operations and financial performance. The policy outlines how the board communicates with shareholders and how shareholders can communicate with the board or BMO management.
IR and management actively engage with BMO’s investors through industry conferences, group meetings, and one-on-one meetings. IR ensures that the appropriate internal groups are engaged and/or informed of the outcomes of investor meetings with specific concerns.