Rooted in BMO’s values of integrity, empathy, diversity and responsibility, our Code of Conduct (Code) is the foundation for all other BMO policies and procedures. More than just a set of rules, the Code is our guide for ethical conduct and responsible decision-making. We make sure that everyone at BMO understands the Code’s intent, the values that inform it and the principles it sets out as our ethical standard – so that each of us can do what’s right, even when we face difficult choices.
Every year, all BMO employees must complete our Ethics, Legal and Compliance Training (ELCT), which covers a range of topics including ethical conduct, information security and anti-corruption. We reinforce that training with ongoing communication to help ensure there’s a shared understanding of our collective responsibility to do what’s right, and to speak up candidly when we have questions or concerns. The Code is reviewed annually and updated at least biennially.
One of the key premises of our ethical culture requires employees to be alert and report any behavior they witness that violates our Code. The channels available for reporting concerns are outlined in the Code, internal documents and our annual ELCT program. Among the channels, and connected to BMO’s Ombudsman, is our external “Speak Up” service, an anonymity-assured resource. We make it clear that we will not tolerate retaliation against anyone who reports a concern or participates in an investigation.
Our Supplier Code of Conduct sets out specific expectations related to supplier integrity, fair dealing and sustainability. It is updated every two years to address evolving trends, issues and legislative requirements.
Operating with transparency instills trust in our stakeholders, keeps them informed, and lowers our risk – and it’s the right thing to do.
Privacy and security
See all of the ways we respect and protect the privacy of the personal information of our customers and employees.
Our governance framework and practices support ethical conduct, sound decision-making and compliance with the laws and standards that apply to us.